Frequently Asked Questions
How much does shipping cost?
Shipping is free on every order — no minimum spend, no thresholds. You'll receive tracking as soon as your order ships.
What is your returns policy?
We offer 30-day hassle-free returns on every order. If something isn't right, email support@sydneyandwren.com and we'll help you arrange a return.
Can I pay in instalments?
Yes — you can Buy Now, Pay Later at checkout with Afterpay, Klarna or Zip.
How do I track my order?
Once your order ships you'll receive a confirmation email with tracking. Any questions, email support@sydneyandwren.com.
How do I contact you?
Email our team at support@sydneyandwren.com and we'll reply within 24 hours.
How do I know what size to order?
Each product page includes a size guide with measurements. If you're between sizes, we'd generally recommend sizing up for a more comfortable, relaxed fit. Still unsure? Email support@sydneyandwren.com and we'll help you choose.
Can I change or cancel my order?
We start processing orders quickly so they reach you as fast as possible, which means we can only make changes or cancellations within a short window after you order. Email support@sydneyandwren.com as soon as you can and we'll do what we're able to.
How should I care for my dress?
Check the care label on each piece for specific instructions. As a general rule, a gentle cold wash or hand wash will help keep colour and fabric quality intact for longer.